{"id":168,"date":"2025-10-19T10:25:17","date_gmt":"2025-10-19T01:25:17","guid":{"rendered":"https:\/\/liebold.co.jp\/article\/?p=168"},"modified":"2025-10-31T10:31:37","modified_gmt":"2025-10-31T01:31:37","slug":"saas-onboarding-customer-success-maximize-retention","status":"publish","type":"post","link":"https:\/\/liebold.co.jp\/article\/2025\/10\/19\/saas-onboarding-customer-success-maximize-retention\/","title":{"rendered":"SaaS\u30b9\u30bf\u30fc\u30c8\u30a2\u30c3\u30d7\u5fc5\u898b\uff1a\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3067\u7d99\u7d9a\u7387\u3092\u6700\u5927\u5316\u3059\u308b\u65b9\u6cd5"},"content":{"rendered":"\n<p>SaaS\uff08\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30fb\u30a2\u30ba\u30fb\u30a2\u30fb\u30b5\u30fc\u30d3\u30b9\uff09\u3084\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u30e2\u30c7\u30eb\u3092\u63a1\u7528\u3059\u308b\u30b9\u30bf\u30fc\u30c8\u30a2\u30c3\u30d7\u306b\u304a\u3044\u3066\u3001\u65b0\u898f\u9867\u5ba2\u3092\u7372\u5f97\u3059\u308b\u3053\u3068\u306f\u91cd\u8981\u3067\u3059\u304c\u3001\u305d\u308c\u4ee5\u4e0a\u306b\u300c\u7372\u5f97\u3057\u305f\u9867\u5ba2\u304c\u3069\u308c\u3060\u3051\u9577\u304f\u4f7f\u3044\u7d9a\u3051\u3066\u304f\u308c\u308b\u304b\u300d\u304c\u4f01\u696d\u306e\u53ce\u76ca\u30fb\u6210\u9577\u306b\u76f4\u7d50\u3057\u307e\u3059\u3002LTV\uff08\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\uff09\u3092\u6700\u5927\u5316\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u3068\u305d\u306e\u5f8c\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\uff0f\u30b5\u30dd\u30fc\u30c8\u304c\u809d\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u5b9f\u52d9\u62c5\u5f53\u8005\uff08\u30de\u30fc\u30b1\uff0fCS\uff0f\u55b6\u696d\uff09\u304c\u3059\u3050\u4f7f\u3048\u308b\u5177\u4f53\u7684\u306a\u65bd\u7b56\u3092\u4e2d\u5fc3\u306b\u3001SaaS \u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u306e\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u3001\u30c1\u30e3\u30fc\u30f3\u7387\uff08\u89e3\u7d04\u7387\uff09\u4f4e\u6e1b\u306e\u65b9\u6cd5\u3001LTV \u306e\u9ad8\u3081\u65b9\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>SaaS\u306b\u304a\u3051\u308b\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u3068\u7d99\u7d9a\u7387\u306e\u95a2\u4fc2<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/liebold.co.jp\/article\/wp-content\/uploads\/2025\/09\/pexels-karolina-grabowska-7679642-1024x683.jpg\" alt=\"\u30d1\u30bd\u30b3\u30f3\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u3001SaaS\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u3001\" class=\"wp-image-178\" srcset=\"https:\/\/liebold.co.jp\/article\/wp-content\/uploads\/2025\/09\/pexels-karolina-grabowska-7679642-1024x683.jpg 1024w, https:\/\/liebold.co.jp\/article\/wp-content\/uploads\/2025\/09\/pexels-karolina-grabowska-7679642-300x200.jpg 300w, https:\/\/liebold.co.jp\/article\/wp-content\/uploads\/2025\/09\/pexels-karolina-grabowska-7679642-768x512.jpg 768w, https:\/\/liebold.co.jp\/article\/wp-content\/uploads\/2025\/09\/pexels-karolina-grabowska-7679642-1536x1024.jpg 1536w, https:\/\/liebold.co.jp\/article\/wp-content\/uploads\/2025\/09\/pexels-karolina-grabowska-7679642-2048x1365.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>SaaS \u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u3068\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u767b\u9332\u3057\u3066\u304b\u3089\u521d\u671f\u8a2d\u5b9a\u3092\u884c\u3044\u3001\u30d7\u30ed\u30c0\u30af\u30c8\u306e\u4e3b\u8981\u6a5f\u80fd\u3092\u4f7f\u3044\u59cb\u3081\u3066\u300c\u6700\u521d\u306e\u4fa1\u5024\uff08First Value\uff09\u300d\u3092\u5b9f\u611f\u3059\u308b\u307e\u3067\u306e\u4e00\u9023\u306e\u4f53\u9a13\u8a2d\u8a08\u3092\u6307\u3057\u307e\u3059\u3002\u826f\u8cea\u306a\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u304c\u3042\u308b\u3068\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u9014\u4e2d\u3067\u96e2\u308c\u3066\u3057\u307e\u3046\u7387\u3092\u4e0b\u3052\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u7d99\u7d9a\u7387\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002\u8907\u6570\u306e\u30ec\u30dd\u30fc\u30c8\u306b\u304a\u3044\u3066\u3001First Value \u304c\u65e9\u304f\u611f\u3058\u3089\u308c\u308b\u3088\u3046\u5c0e\u304f\u3053\u3068\u304c\u7d99\u7d9a\u7387\u306b\u5f37\u304f\u5f71\u97ff\u3059\u308b\u3068\u3044\u3046\u7d50\u679c\u304c\u793a\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u6700\u8fd1\u306e\u30c7\u30fc\u30bf\u3067\u306f\u3001B2B SaaS \u306e\u6708\u6b21\u30c1\u30e3\u30fc\u30f3\u7387\u306e\u5e73\u5747\u304c\u7d04 <strong>3.5\uff05<\/strong> \u7a0b\u5ea6\u3067\u3042\u308b\u3053\u3068\u304c\u308f\u304b\u3063\u3066\u304a\u308a\u307e\u3059\uff08Voluntary \u30c1\u30e3\u30fc\u30f3\u304c\u7d04 2.6\uff05\u3001Involuntary \u30c1\u30e3\u30fc\u30f3\u304c\u7d04 0.8\uff05\uff09\u3002\u307e\u305f\u3001Net Revenue Retention\uff08NRR\uff1a\u65e2\u5b58\u9867\u5ba2\u304b\u3089\u306e\u53ce\u76ca\u3092\u3069\u308c\u3060\u3051\u7dad\u6301\u30fb\u62e1\u5927\u3067\u304d\u3066\u3044\u308b\u304b\u3092\u793a\u3059\u6307\u6a19\uff09\u306e\u4e2d\u592e\u5024\u306f\u7d04 <strong>106\uff05<\/strong> \u3067\u3042\u308a\u3001\u4e0a\u4f4d\u4f01\u696d\u3067\u306f <strong>120\uff05<\/strong> \u3092\u8d85\u3048\u308b\u4f8b\u3082\u3054\u3056\u3044\u307e\u3059\u3002Gross Revenue Retention\uff08GRR\uff1a\u62e1\u5f35\u53ce\u76ca\u3092\u542b\u307e\u306a\u3044\u96e2\u8131\u306e\u307f\u3092\u9664\u3044\u305f\u53ce\u76ca\u7dad\u6301\u7387\uff09\u306b\u3064\u3044\u3066\u306f\u3001\u591a\u304f\u306e SaaS \u4f01\u696d\u3067 <strong>90\uff05\u524d\u5f8c<\/strong>\u3001\u512a\u826f\u4f01\u696d\u3067\u306f <strong>95\uff05\u4ee5\u4e0a<\/strong> \u3092\u9054\u6210\u3057\u3066\u3044\u308b\u3068\u3053\u308d\u3082\u5831\u544a\u3055\u308c\u3066\u304a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u308c\u3089\u306e\u6570\u5024\u306f\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u3084\u7d99\u7d9a\u30b5\u30dd\u30fc\u30c8\u306e\u5f37\u5316\u304c\u3001\u3069\u308c\u307b\u3069\u5b9f\u969b\u306e\u7d99\u7d9a\u7387\uff0f\u53ce\u76ca\u7dad\u6301\u306b\u95a2\u4fc2\u3059\u308b\u304b\u3092\u793a\u3057\u3066\u304a\u308a\u3001\u5b9f\u52d9\u62c5\u5f53\u8005\u304c\u76ee\u6307\u3059\u3079\u304d\u6c34\u6e96\u306e\u53c2\u8003\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>SaaS \u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u306e\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9<\/strong><\/h2>\n\n\n\n<p>\u307e\u305a\u767b\u9332\u3084\u5c0e\u5165\u521d\u671f\u306e\u4f53\u9a13\u3092\u7c21\u7d20\u5316\u3059\u308b\u3053\u3068\u304c\u809d\u8981\u3067\u3059\u3002\u30b5\u30a4\u30f3\u30a2\u30c3\u30d7\u6642\u306e\u5165\u529b\u9805\u76ee\u3092\u3067\u304d\u308b\u9650\u308a\u524a\u6e1b\u3057\u3001\u5fc5\u8981\u3067\u306a\u3044\u60c5\u5831\u3084\u8907\u96d1\u306a\u8a2d\u5b9a\u306f\u5f8c\u56de\u3057\u306b\u3059\u308b\u3053\u3068\u3067\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u8ca0\u8377\u3092\u6e1b\u3089\u305b\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u5f79\u5272\u3084\u7528\u9014\u3001\u5951\u7d04\u5f62\u614b\u306a\u3069\u3067\u30bb\u30b0\u30e1\u30f3\u30c8\u3092\u5206\u3051\u3001\u305d\u306e\u5c5e\u6027\u306b\u5fdc\u3058\u305f\u5c0e\u7dda\u3092\u8a2d\u8a08\u3059\u308b\u3053\u3068\u3067\u3001\u4f7f\u3044\u59cb\u3081\u308b\u52d5\u6a5f\u3084\u76ee\u7684\u306b\u5408\u3063\u305f\u5c0e\u5165\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u7d9a\u3044\u3066\u3001First Value \u3092\u5b9f\u611f\u3057\u3066\u3082\u3089\u3046\u307e\u3067\u306e\u6642\u9593\u3092\u53ef\u80fd\u306a\u9650\u308a\u77ed\u304f\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30a6\u30a3\u30b6\u30fc\u30c9\u3084\u30d7\u30ed\u30c0\u30af\u30c8\u30c4\u30a2\u30fc\u3092\u6d3b\u7528\u3057\u3001\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3084\u9032\u6357\u30d0\u30fc\u3092\u8a2d\u3051\u3066\u3001\u3069\u306e\u30b9\u30c6\u30c3\u30d7\u304c\u6b8b\u3063\u3066\u3044\u308b\u304b\u3092\u30e6\u30fc\u30b6\u30fc\u306b\u53ef\u8996\u5316\u3059\u308b\u3068\u3001\u8ff7\u3044\u3092\u6e1b\u3089\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002\u521d\u671f\u306e\u6210\u529f\u4f53\u9a13\u3001\u305f\u3068\u3048\u3070\u521d\u3081\u3066\u306e\u30ec\u30dd\u30fc\u30c8\u751f\u6210\u3084\u8a2d\u5b9a\u5b8c\u4e86\u306a\u3069\u3001\u30e6\u30fc\u30b6\u30fc\u306b\u6210\u679c\u3092\u611f\u3058\u3055\u305b\u308b\u4f53\u9a13\u3092\u610f\u56f3\u7684\u306b\u8a2d\u8a08\u3059\u308b\u3053\u3068\u3067\u3001\u300c\u3053\u306e\u30c4\u30fc\u30eb\u3092\u4f7f\u3063\u3066\u3088\u304b\u3063\u305f\u300d\u3068\u3044\u3046\u611f\u899a\u3092\u65e9\u304f\u6301\u3063\u3066\u3082\u3089\u3048\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u6559\u80b2\u652f\u63f4\u3068\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u4f53\u5236\u3082\u6574\u3048\u308b\u3079\u304d\u3067\u3059\u3002\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3001\u52d5\u753b\u30c1\u30e5\u30fc\u30c8\u30ea\u30a2\u30eb\u3001FAQ \u306a\u3069\u306e\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u8cc7\u6599\u3092\u5145\u5b9f\u3055\u305b\u308b\u3068\u3068\u3082\u306b\u3001\u767b\u9332\u5f8c\u672a\u30ed\u30b0\u30a4\u30f3\u30fb\u4e3b\u8981\u6a5f\u80fd\u672a\u4f7f\u7528\u306a\u3069\u306e\u30e6\u30fc\u30b6\u30fc\u306b\u5bfe\u3057\u3066\u30c8\u30ea\u30ac\u30fc\u901a\u77e5\u3084\u30ea\u30de\u30a4\u30f3\u30c0\u30fc\u3092\u9001\u308b\u3053\u3068\u3067\u3001\u96e2\u8131\u306e\u624b\u524d\u3067\u4ecb\u5165\u3067\u304d\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u30a6\u30a7\u30d3\u30ca\u30fc\u3084\u30e9\u30a4\u30d6\u30c7\u30e2\u3092\u5b9a\u671f\u7684\u306b\u63d0\u4f9b\u3057\u3066\u30e6\u30fc\u30b6\u30fc\u306e\u7591\u554f\u3092\u89e3\u6d88\u3057\u3001\u64cd\u4f5c\u65b9\u6cd5\u3084\u6d3b\u7528\u65b9\u6cd5\u306e\u30d2\u30f3\u30c8\u3092\u76f4\u63a5\u4f1d\u3048\u308b\u3053\u3068\u304c\u3001\u4fe1\u983c\u611f\u306e\u91b8\u6210\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u306e\u6539\u5584\u306f\u4e00\u56de\u9650\u308a\u3067\u306f\u306a\u304f\u3001\u7d99\u7d9a\u7684\u306b\u884c\u3046\u5fc5\u8981\u304c\u3054\u3056\u3044\u307e\u3059\u3002Time to First Value\uff08First Value \u3092\u5b9f\u611f\u3059\u308b\u307e\u3067\u306e\u6642\u9593\uff09\u3001\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u7387\u3001\u30ed\u30b0\u30a4\u30f3\u983b\u5ea6\u3001\u4e3b\u8981\u6a5f\u80fd\u306e\u5229\u7528\u7387\u3068\u3044\u3063\u305f\u6307\u6a19\u3092\u8a2d\u5b9a\u3057\u3001\u30c7\u30fc\u30bf\u5206\u6790\u3092\u901a\u3058\u3066\u3069\u306e\u30b9\u30c6\u30c3\u30d7\u3067\u30e6\u30fc\u30b6\u30fc\u304c\u96e2\u8131\u3057\u3066\u3044\u308b\u304b\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002\u52a0\u3048\u3066\u3001\u30e6\u30fc\u30b6\u30fc\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\uff08\u30a2\u30f3\u30b1\u30fc\u30c8\u30fbNPS\u30fbCSAT \u7b49\uff09\u3092\u53d6\u5f97\u3057\u3001\u3069\u3053\u306b\u4e0d\u6e80\u3084\u6539\u5584\u306e\u4f59\u5730\u304c\u3042\u308b\u304b\u3092\u660e\u3089\u304b\u306b\u3057\u3066\u3001\u65bd\u7b56\u306b\u53cd\u6620\u3055\u305b\u7d9a\u3051\u308b\u3053\u3068\u304c\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u8cea\u6539\u5584\u306e\u9375\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u7d99\u7d9a\u7387\u3092\u9ad8\u3081\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\uff0f\u30b5\u30dd\u30fc\u30c8\u6226\u7565<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/liebold.co.jp\/article\/wp-content\/uploads\/2025\/10\/pexels-joenibraw-1416530-1024x683.jpg\" alt=\"\" class=\"wp-image-241\" srcset=\"https:\/\/liebold.co.jp\/article\/wp-content\/uploads\/2025\/10\/pexels-joenibraw-1416530-1024x683.jpg 1024w, https:\/\/liebold.co.jp\/article\/wp-content\/uploads\/2025\/10\/pexels-joenibraw-1416530-300x200.jpg 300w, https:\/\/liebold.co.jp\/article\/wp-content\/uploads\/2025\/10\/pexels-joenibraw-1416530-768x512.jpg 768w, https:\/\/liebold.co.jp\/article\/wp-content\/uploads\/2025\/10\/pexels-joenibraw-1416530-1536x1024.jpg 1536w, https:\/\/liebold.co.jp\/article\/wp-content\/uploads\/2025\/10\/pexels-joenibraw-1416530-2048x1365.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u304c\u7d42\u308f\u3063\u305f\u5f8c\u3082\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u30b5\u30fc\u30d3\u30b9\u3092\u4f7f\u3044\u7d9a\u3051\u305f\u304f\u306a\u308b\u3088\u3046\u306a\u74b0\u5883\u3092\u6574\u3048\u308b\u3053\u3068\u304c\u3001\u7d99\u7d9a\u7387\u3068 LTV \u306e\u5411\u4e0a\u306b\u306f\u6b20\u304b\u305b\u307e\u305b\u3093\u3002\u307e\u305a\u3001\u9867\u5ba2\u5065\u5eb7\u5ea6\u30b9\u30b3\u30a2\uff08Customer Health Score\uff09\u3092\u5b9a\u7fa9\u3057\u3001\u5229\u7528\u983b\u5ea6\u30fb\u30ed\u30b0\u30a4\u30f3\u9593\u9694\u30fb\u4e3b\u8981\u6a5f\u80fd\u306e\u4f7f\u7528\u72b6\u6cc1\u30fb\u554f\u3044\u5408\u308f\u305b\u5c65\u6b74\u306a\u3069\u8907\u6570\u306e\u6307\u6a19\u3092\u53d6\u308a\u5165\u308c\u3066\u3001\u96e2\u8131\u30ea\u30b9\u30af\u304c\u3042\u308b\u9867\u5ba2\u3092\u65e9\u671f\u306b\u691c\u77e5\u3067\u304d\u308b\u4ed5\u7d44\u307f\u3092\u69cb\u7bc9\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u3055\u3089\u306b\u3001\u304a\u5ba2\u69d8\u3092\u5951\u7d04\u898f\u6a21\u30fbARPU\u30fb\u5229\u7528\u7528\u9014\u306a\u3069\u3067\u30bb\u30b0\u30e1\u30f3\u30c8\u5206\u3051\u3057\u3001\u30cf\u30a4\u30d0\u30ea\u30e5\u30fc\u9867\u5ba2\u306b\u306f\u5bfe\u9762\u3084\u624b\u539a\u3044\u30cf\u30a4\u30bf\u30c3\u30c1 CS \u3092\u63d0\u4f9b\u3057\u3001\u5bfe\u3057\u3066\u5c0f\u898f\u6a21\u306e\u9867\u5ba2\u3084\u6a19\u6e96\u30d7\u30e9\u30f3\u306e\u9867\u5ba2\u306b\u306f\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3084\u81ea\u52d5\u5316\u3055\u308c\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u4e2d\u5fc3\u306b\u3059\u308b\u30ed\u30fc\u30bf\u30c3\u30c1\u65b9\u5f0f\u3092\u7d44\u307f\u8fbc\u3080\u3053\u3068\u3067\u3001\u30b3\u30b9\u30c8\u3092\u6291\u3048\u3064\u3064\u7d99\u7d9a\u7387\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u5b9a\u671f\u7684\u306a\u30c1\u30a7\u30c3\u30af\u30a4\u30f3\u3092\u884c\u3046\u3053\u3068\u304c\u52b9\u679c\u7684\u3067\u3059\u3002\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u5b8c\u4e86\u5f8c\u3001\u6570\u9031\u9593\u5f8c\u30841\u30f6\u6708\u5f8c\u306a\u3069\u3001\u5229\u7528\u72b6\u6cc1\u3092\u78ba\u8a8d\u3057\u3001\u4e88\u60f3\u3055\u308c\u305f\u5229\u7528\u304c\u3055\u308c\u3066\u3044\u306a\u3044\u6a5f\u80fd\u304c\u3042\u308c\u3070\u30d2\u30f3\u30c8\u3092\u63d0\u4f9b\u3057\u305f\u308a\u3001\u30d8\u30eb\u30d7\u3092\u6848\u5185\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u304c\u671b\u307e\u3057\u3044\u3067\u3059\u3002\u3055\u3089\u306b\u3001\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30b5\u30dd\u30fc\u30c8\u3068\u3057\u3066\u3001\u5229\u7528\u30ed\u30b0\u304b\u3089\u7570\u5e38\u3092\u691c\u77e5\u3057\u305f\u969b\u306b\u306f\u3053\u3061\u3089\u304b\u3089\u30b3\u30f3\u30bf\u30af\u30c8\u3092\u53d6\u308b\u3053\u3068\u3001\u3055\u3089\u306a\u308b\u6d3b\u7528\u3084\u30a2\u30c3\u30d7\u30bb\u30eb\u306e\u63d0\u6848\u3092\u884c\u3046\u3053\u3068\u304c\u3001\u30e6\u30fc\u30b6\u30fc\u3068\u306e\u95a2\u4fc2\u3092\u5f37\u5316\u3057\u3001\u7d99\u7d9a\u3092\u4fc3\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5951\u7d04\u3084\u4fa1\u683c\u4f53\u7cfb\u306b\u67d4\u8edf\u6027\u3092\u6301\u305f\u305b\u308b\u3053\u3068\u3082\u307e\u305f\u91cd\u8981\u3067\u3059\u3002\u9867\u5ba2\u306e\u6210\u9577\u30d5\u30a7\u30fc\u30ba\u3084\u5229\u7528\u30b9\u30bf\u30a4\u30eb\u306b\u5fdc\u3058\u3066\u30d7\u30e9\u30f3\u3092\u5909\u66f4\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u3001\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u30fb\u30c0\u30a6\u30f3\u30b0\u30ec\u30fc\u30c9\u30fb\u4e00\u6642\u505c\u6b62\u306a\u3069\u306e\u9078\u629e\u80a2\u3092\u7528\u610f\u3057\u3066\u304a\u304f\u3053\u3068\u3067\u3001\u5951\u7d04\u3092\u89e3\u9664\u3055\u308c\u308b\u30ea\u30b9\u30af\u3092\u6e1b\u3089\u3059\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u6700\u65b0\u30c7\u30fc\u30bf\u304b\u3089\u898b\u308b\u30c1\u30e3\u30fc\u30f3\u7387\u4f4e\u6e1b\u3068 LTV \u5411\u4e0a\u306e\u76ee\u5b89<\/strong><\/h2>\n\n\n\n<p>2025\u5e74\u306e\u696d\u754c\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u306b\u3088\u308a\u307e\u3059\u3068\u3001B2B SaaS \u306e\u6708\u6b21\u30c1\u30e3\u30fc\u30f3\u7387\u5e73\u5747\u306f\u7d04 <strong>3.5\uff05<\/strong> \u3067\u3001\u305d\u306e\u3046\u3061\u81ea\u4e3b\u7684\u89e3\u7d04\uff08voluntary churn\uff09\u304c\u7d04 <strong>2.6\uff05<\/strong>\u3001\u652f\u6255\u3044\u3084\u8acb\u6c42\u95a2\u9023\u306e\u975e\u81ea\u4e3b\u7684\u306a\u96e2\u8131\uff08involuntary churn\uff09\u304c\u7d04 0.8\uff05\u3068\u3044\u3046\u5185\u8a33\u3067\u3054\u3056\u3044\u307e\u3059\u3002\u307e\u305f\u3001Net Revenue Retention\uff08NRR\uff09\u306e\u4e2d\u592e\u5024\u306f\u304a\u304a\u3080\u306d <strong>106\uff05<\/strong> \u524d\u5f8c\u3067\u3042\u308a\u3001\u6700\u3082\u512a\u308c\u305f\u4f01\u696d\u3067\u306f <strong>120\uff05<\/strong> \u3092\u8d85\u3048\u308b\u4f8b\u3082\u78ba\u8a8d\u3055\u308c\u3066\u304a\u308a\u307e\u3059\u3002Gross Revenue Retention\uff08GRR\uff09\u306b\u3064\u3044\u3066\u306f\u3001\u591a\u304f\u306e\u4f01\u696d\u3067\u7d04 <strong>90\uff05<\/strong> \u7a0b\u5ea6\u3001\u30c8\u30c3\u30d7\u30af\u30a9\u30fc\u30bf\u30a4\u30eb\u3067\u306f <strong>95\uff05\u4ee5\u4e0a<\/strong> \u3092\u7dad\u6301\u3057\u3066\u3044\u308b\u3068\u3053\u308d\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u308c\u3089\u306e\u6570\u5024\u306f\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u3084\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u4f53\u5236\u3092\u5f37\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u7d99\u7d9a\u7387\u3084\u9867\u5ba2\u4fa1\u5024\uff08LTV\uff09\u3092\u3069\u308c\u3060\u3051\u6539\u5584\u3067\u304d\u308b\u304b\u306e\u76ee\u5b89\u3068\u3057\u3066\u5b9f\u52d9\u3067\u4f7f\u3044\u3084\u3059\u3044\u6307\u6a19\u3067\u3059\u3002<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\u5b9f\u4f8b<\/h2>\n\n\n\n<p>SaaS\u30fb\u81ea\u6cbb\u4f53\u30fb\u6559\u80b2\u30fb\u88fd\u9020\u696d\u3068\u3044\u3063\u305f\u3001<strong>\u5c0e\u5165\u30cf\u30fc\u30c9\u30eb\u304c\u9ad8\u304f\u3001\u7d99\u7d9a\u7387\u304c\u8ab2\u984c\u306b\u306a\u308a\u3084\u3059\u3044\u9818\u57df<\/strong>\u3067\u52b9\u679c\u691c\u8a3c\u3092\u5b9f\u65bd\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\u2460 \u81ea\u6cbb\u4f53DX\uff1a\u4eba\u4e8b\u7570\u52d5\u30ea\u30b9\u30af\u3092\u8d85\u3048\u308b\u4ed5\u7d44\u307f\u5316<\/h3>\n\n\n\n<p>\u81ea\u6cbb\u4f53\u3067\u306f\u3001\u5c0e\u5165\u521d\u671f\u306b\u30b7\u30b9\u30c6\u30e0\u3092\u7406\u89e3\u3057\u3066\u3044\u305f\u62c5\u5f53\u8005\u304c\u7570\u52d5\u3057\u3066\u3057\u307e\u3046\u30b1\u30fc\u30b9\u304c\u591a\u304f\u3001<br>\u300c\u5c0e\u5165\u3057\u305f\u3051\u3069\u4f7f\u308f\u308c\u3066\u3044\u306a\u3044\u300d\u3068\u3044\u3046\u8ab2\u984c\u304c\u983b\u767a\u3057\u3066\u3044\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p><strong>\u201c\u5f15\u304d\u7d99\u304e\u524d\u63d0\u306e\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u201d<\/strong> \u3092\u8a2d\u8a08\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u5c0e\u5165\u6642\u306b\u5e81\u5185\u5171\u6709\u30de\u30cb\u30e5\u30a2\u30eb\u3068\u64cd\u4f5c\u52d5\u753b\u3092\u81ea\u52d5\u751f\u6210<\/li>\n\n\n\n<li>\u7a3c\u50cd\u7387\u4f4e\u4e0b\u3092\u81ea\u52d5\u691c\u77e5\u3057\u3066\u30ea\u30de\u30a4\u30f3\u30c9\u901a\u77e5<\/li>\n\n\n\n<li>\u5b9a\u671f\u7684\u306a\u30d5\u30a9\u30ed\u30fc\u30b3\u30fc\u30eb\u3067\u3001\u672a\u7a3c\u50cd\u81ea\u6cbb\u4f53\u3092\u518d\u7a3c\u50cd<\/li>\n<\/ul>\n\n\n\n<p>\u7d50\u679c\u3001\u5c0e\u5165\u521d\u671f\u306e\u7a3c\u50cd\u7d99\u7d9a\u7387\u306f<strong>\u696d\u754c\u5e73\u574760\uff05\u53f0 \u2192 \u7d0488\uff05<\/strong> \u307e\u3067\u6539\u5584\uff08\u76ee\u5b89\u5024\uff09<br>\u81ea\u6cbb\u4f53\u5074\u304b\u3089\u3082\u300c\u5c0e\u5165\u5f8c\u306e\u5b9a\u7740\u652f\u63f4\u300d\u3092\u8a55\u4fa1\u3044\u305f\u3060\u304f<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\u2461 \u6559\u80b2SaaS\uff1a\u6559\u8077\u54e1\u306e\u201c\u6700\u521d\u306e\u58c1\u201d\u3092\u8d8a\u3048\u308b\u8a2d\u8a08<\/h3>\n\n\n\n<p>\u5b66\u6821\u3084\u5b66\u7fd2\u587e\u3067\u306f\u3001IT\u30ea\u30c6\u30e9\u30b7\u30fc\u5dee\u3084\u591a\u5fd9\u3055\u304b\u3089\u3001\u5c0e\u5165\u521d\u671f\u306b\u5229\u7528\u304c\u6b62\u307e\u308b\u30b1\u30fc\u30b9\u304c\u591a\u304f\u898b\u3089\u308c\u307e\u3059\u3002<br>\u6559\u80b2\u59d4\u54e1\u4f1a\u3084\u5b66\u6821\u73fe\u5834\u3068\u9023\u643a\u3057\u3001<strong>\u5229\u7528\u8005\u5c5e\u6027\u5225\u306e\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0<\/strong>\u3092\u69cb\u7bc9<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u7ba1\u7406\u8005\u5411\u3051\u306b\u300c\u5c0e\u5165\u30ac\u30a4\u30c9\uff0b\u6821\u5185\u8aac\u660e\u7528\u52d5\u753b\u300d\u3092\u63d0\u4f9b<\/li>\n\n\n\n<li>\u6559\u54e1\u5411\u3051\u306b\u306f\u300c\u6388\u696d\u6e96\u5099\u4e2d\u306b\u3059\u3050\u4f7f\u3048\u308b5\u5206\u30c1\u30e5\u30fc\u30c8\u30ea\u30a2\u30eb\u300d<\/li>\n\n\n\n<li>\u672a\u30ed\u30b0\u30a4\u30f3\u8005\u306b\u306fLINE\u9023\u643a\u3067\u81ea\u52d5\u30d5\u30a9\u30ed\u30fc<\/li>\n<\/ul>\n\n\n\n<p>\u3053\u306e\u7d50\u679c\u3001\u521d\u671f\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u7387\u306f <strong>\u7d0490\uff05<\/strong> \u306b\u5230\u9054\uff08\u696d\u754c\u5e73\u5747\uff1a60\u301c70\uff05\uff09\u3002<br>3\u30f6\u6708\u5f8c\u306e\u7d99\u7d9a\u7387\uff08GRR\uff09\u3082 <strong>95\uff05\u524d\u5f8c<\/strong> \u3092\u7dad\u6301<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\u2462 \u88fd\u9020\u696dSaaS\uff1a\u73fe\u5834\u8d77\u70b9\u306e\u201c\u6210\u529f\u4f53\u9a13\u201d\u8a2d\u8a08<\/h3>\n\n\n\n<p>AI\u753b\u50cf\u8a8d\u8b58\u3084\u8a2d\u5099\u70b9\u691c\u306a\u3069\u3001\u88fd\u9020\u696d\u5411\u3051SaaS\u3067\u306f\u300c\u73fe\u5834\u304c\u4f7f\u3044\u3053\u306a\u305b\u306a\u3044\u300d\u3053\u3068\u304c\u8ab2\u984c\u3002<br>\u55b6\u696d\u90e8\u9580\u3068CS\u90e8\u9580\u3092\u6a2a\u65ad\u3057\u3066\u3001<strong>\u73fe\u5834\u4f34\u8d70\u578b\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0<\/strong>\u3092\u5b9f\u65bd\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u5c0e\u5165\u521d\u9031\u3067\u300c\u521d\u56de\u8a2d\u5b9a\u2192\u521d\u56de\u70b9\u691c\u5b8c\u4e86\u300d\u307e\u3067\u4f34\u8d70<\/li>\n\n\n\n<li>\u30b3\u30fc\u30eb\uff0b\u30ea\u30e2\u30fc\u30c8\u652f\u63f4\u306e\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u5bfe\u5fdc<\/li>\n\n\n\n<li>\u5229\u7528\u30ed\u30b0\u3092\u3082\u3068\u306b\u6d3b\u7528\u30ec\u30dd\u30fc\u30c8\u3092\u5b9a\u4f8b\u5171\u6709<\/li>\n<\/ul>\n\n\n\n<p>\u7d50\u679c\u3001First Value \u5230\u9054\u307e\u3067\u306e\u5e73\u5747\u671f\u9593\u306f <strong>9.2\u65e5 \u2192 3\u301c5\u65e5<\/strong> \u306b\u77ed\u7e2e\uff08\u76ee\u5b89\u5024\uff09<br>\u521d\u6708\u7d99\u7d9a\u7387\u3082 <strong>90\uff05\u53f0\u524d\u534a<\/strong> \u3092\u5b89\u5b9a\u7684\u306b\u7dad\u6301<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\u73fe\u5834\u3067\u898b\u3048\u3066\u304d\u305f3\u3064\u306e\u6210\u529f\u30d1\u30bf\u30fc\u30f3<\/h2>\n\n\n\n<p>\u73fe\u5834\u3067\u306e\u652f\u63f4\u3092\u901a\u3058\u3066\u898b\u3048\u3066\u304d\u305f\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u6210\u529f\u306e\u5171\u901a\u70b9\u306f\u4ee5\u4e0b\u306e3\u3064\u3067\u3059\u3002<\/p>\n\n\n\n<p>1\ufe0f\u20e3 <strong>\u521d\u671f\u6469\u64e6\u3092\u5fb9\u5e95\u7684\u306b\u6e1b\u3089\u3059\u8a2d\u8a08<\/strong><br>\u3000\u2192 \u30b5\u30a4\u30f3\u30a2\u30c3\u30d7\u3001\u8a2d\u5b9a\u3001\u521d\u56de\u64cd\u4f5c\u306a\u3069\u201c\u6700\u521d\u306e\u58c1\u201d\u3092\u3059\u3079\u3066\u7c21\u7565\u5316\u3059\u308b<\/p>\n\n\n\n<p>2\ufe0f\u20e3 <strong>First Value\u3092\u6700\u77ed\u3067\u5c4a\u3051\u308b\u4f34\u8d70\u578b\u652f\u63f4<\/strong><br>\u3000\u2192 \u300c\u3067\u304d\u305f\u300d\u300c\u4f7f\u3048\u305f\u300d\u3068\u3044\u3046\u4f53\u9a13\u3092\u521d\u671f\u6bb5\u968e\u3067\u5fc5\u305a\u5c4a\u3051\u308b<\/p>\n\n\n\n<p>3\ufe0f\u20e3 <strong>\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30d5\u30a9\u30ed\u30fc\u4f53\u5236<\/strong><br>\u3000\u2192 \u96e2\u8131\u30ea\u30b9\u30af\u306e\u3042\u308b\u30e6\u30fc\u30b6\u30fc\u3092\u30c7\u30fc\u30bf\u3067\u691c\u77e5\u3057\u3001\u4e8b\u524d\u306b\u652f\u63f4\u3059\u308b\u3002<\/p>\n\n\n\n<p>\u3053\u306e3\u3064\u3092\u4ed5\u7d44\u307f\u3068\u3057\u3066\u8a2d\u8a08\u3059\u308b\u3053\u3068\u3067\u3001<strong>\u5e73\u5747GRR 94\u301c96\uff05\uff0fNRR 110\uff05\u524d\u5f8c<\/strong> \u3092\u5b89\u5b9a\u7684\u306b\u7dad\u6301\u3059\u308b\u4f01\u696d\u7fa4\u304c\u751f\u307e\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u307e\u3068\u3081<\/strong><\/h2>\n\n\n\n<p>SaaS \u30b9\u30bf\u30fc\u30c8\u30a2\u30c3\u30d7\u306b\u304a\u3044\u3066\u306f\u3001\u9867\u5ba2\u3092\u7372\u5f97\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u305d\u306e\u9867\u5ba2\u306b\u4f7f\u3044\u7d9a\u3051\u3066\u3082\u3089\u3046\u3053\u3068\u3001\u3064\u307e\u308a\u7d99\u7d9a\u7387\u3092\u4e0a\u3052\u308b\u3053\u3068\u304c\u53ce\u76ca\u306e\u5b89\u5b9a\u3068\u6210\u9577\u306e\u8981\u3067\u3059\u30022025\u5e74\u6642\u70b9\u306e\u696d\u754c\u30c7\u30fc\u30bf\u304b\u3089\u306f\u3001\u6708\u6b21\u30c1\u30e3\u30fc\u30f3\u7387\u304c\u7d04 3.5\uff05\u3001NRR \u304c\u7d04 106\uff05\u3001GRR \u304c\u7d04 90\uff05\u524d\u5f8c\u3068\u3044\u3046\u6570\u5024\u304c\u793a\u3055\u308c\u3066\u304a\u308a\u3001\u3053\u308c\u3089\u3092\u76ee\u6a19\u3068\u3057\u3066\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u6539\u5584\u3092\u884c\u3046\u3053\u3068\u304c\u73fe\u5b9f\u7684\u3067\u610f\u5473\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u3067\u306f\u3001\u767b\u9332\u521d\u671f\u306e\u6469\u64e6\u3092\u6e1b\u3089\u3057\u3001First Value \u3092\u3067\u304d\u308b\u3060\u3051\u65e9\u304f\u4f53\u9a13\u3055\u305b\u308b\u5c0e\u7dda\u3092\u8a2d\u8a08\u3059\u308b\u3053\u3068\u304c\u809d\u8981\u3067\u3059\u3002\u6559\u80b2\u652f\u63f4\u30fb\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u3092\u6574\u5099\u3057\u3066\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u8ff7\u3063\u305f\u308a\u6238\u60d1\u3063\u305f\u308a\u3057\u306a\u3044\u3088\u3046\u652f\u3048\u308b\u3053\u3068\u3082\u91cd\u8981\u3067\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\uff0f\u30b5\u30dd\u30fc\u30c8\u306b\u304a\u3044\u3066\u306f\u3001\u9867\u5ba2\u5065\u5eb7\u5ea6\u306e\u898b\u3048\u308b\u5316\u3001\u30bb\u30b0\u30e1\u30f3\u30c8\u3054\u3068\u306e\u5bfe\u5fdc\u3001\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30d5\u30a9\u30ed\u30fc\u3001\u5951\u7d04\u30fb\u4fa1\u683c\u306e\u67d4\u8edf\u6027\u3092\u6301\u305f\u305b\u308b\u3053\u3068\u304c\u7d99\u7d9a\u7387\u5411\u4e0a\u306b\u76f4\u7d50\u3057\u307e\u3059\u3002\u305d\u3057\u3066\u3053\u308c\u3089\u306e\u65bd\u7b56\u3092\u5b9f\u8df5\u3059\u308b\u969b\u306b\u306f\u3001\u6307\u6a19\u3092\u304d\u3061\u3093\u3068\u8ffd\u3044\u306a\u304c\u3089\u6539\u5584\u30b5\u30a4\u30af\u30eb\u3092\u56de\u3059\u3053\u3068\u304c\u3001LTV \u3092\u6700\u5927\u5316\u3059\u308b\u9053\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n","protected":false},"excerpt":{"rendered":"<p>SaaS\uff08\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30fb\u30a2\u30ba\u30fb\u30a2\u30fb\u30b5\u30fc\u30d3\u30b9\uff09\u3084\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u30e2\u30c7\u30eb\u3092\u63a1\u7528\u3059\u308b\u30b9\u30bf\u30fc\u30c8\u30a2\u30c3\u30d7\u306b\u304a\u3044\u3066\u3001\u65b0\u898f\u9867\u5ba2\u3092\u7372\u5f97\u3059\u308b\u3053\u3068\u306f\u91cd\u8981\u3067\u3059\u304c\u3001\u305d\u308c\u4ee5\u4e0a\u306b\u300c\u7372\u5f97\u3057\u305f\u9867\u5ba2\u304c\u3069\u308c\u3060\u3051\u9577\u304f\u4f7f\u3044\u7d9a\u3051\u3066\u304f\u308c\u308b\u304b\u300d\u304c\u4f01\u696d\u306e\u53ce\u76ca\u30fb\u6210\u9577\u306b\u76f4 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":180,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"swell_btn_cv_data":"","footnotes":""},"categories":[4],"tags":[],"class_list":["post-168","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-4"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>SaaS\u30b9\u30bf\u30fc\u30c8\u30a2\u30c3\u30d7\u5fc5\u898b\uff1a\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3067\u7d99\u7d9a\u7387\u3092\u6700\u5927\u5316\u3059\u308b\u65b9\u6cd5<\/title>\n<meta name=\"description\" content=\"SaaS\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u306e\u6700\u9069\u5316\u304c\u53ce\u76ca\u306b\u3069\u3046\u3064\u306a\u304c\u308b\u304b\uff1f\u767b\u9332\u301cFirst Value\u8a2d\u8a08\u3001CS\u6226\u7565\u3001\u7d99\u7d9a\u7387\u6539\u5584\u306e\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3092\u8e0f\u307e\u3048\u3066\u3001\u5b9f\u52d9\u62c5\u5f53\u8005\u304c\u4eca\u3067\u304d\u308b\u65b9\u6cd5\u3092\u4e01\u5be7\u306b\u7d39\u4ecb\u3057\u307e\u3059\u3002\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/liebold.co.jp\/article\/2025\/10\/19\/saas-onboarding-customer-success-maximize-retention\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SaaS\u30b9\u30bf\u30fc\u30c8\u30a2\u30c3\u30d7\u5fc5\u898b\uff1a\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3067\u7d99\u7d9a\u7387\u3092\u6700\u5927\u5316\u3059\u308b\u65b9\u6cd5\" \/>\n<meta property=\"og:description\" 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